Privacy Policy
Last Updated: February 5, 2025
Your Privacy Matters
At DriveViewer, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
Personal Information
When you create an account, we collect:
- Name and email address — for account creation and communication
- Phone number — optional, for account recovery and notifications
- Profile photo — optional, to personalize your account
- Date of birth — optional, for age verification
- Role type — Student or Coach designation
Content and Activity Data
- Driving training videos — recorded and uploaded by users
- Chat messages — communications between coaches and students
- Appointment schedules — lesson bookings and calendar data
- Credits and payment history — transaction records for services
- Progress reports — student performance and training records
Device and Usage Information
- Device information — model, OS version, unique device ID
- Log data — IP address, access times, pages viewed
- Camera and microphone access — for video recording functionality
- Storage access — to save and retrieve recorded videos
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our services
- Communication: To send appointment reminders, updates, and support messages
- Account Management: To authenticate users and manage accounts
- Analytics: To analyze usage patterns and improve user experience
- Security: To detect, prevent, and address technical issues and fraudulent activity
- Legal Compliance: To comply with legal obligations and enforce our terms
3. Data Sharing and Disclosure
We do NOT sell your personal information.
We may share your information only in the following circumstances:
- With Your Consent: When you explicitly authorize sharing
- Service Providers: With trusted third parties who assist in operating our service (e.g., cloud hosting, analytics)
- Coaches and Students: Relevant information is shared between connected coach-student pairs for training purposes
- Legal Requirements: When required by law, court order, or government authorities
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data is encrypted in transit using HTTPS/TLS
- Authentication: JWT-based secure authentication
- Access Control: Role-based access to user data
- Secure Storage: Videos and files are stored securely with controlled access
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
- Account Data: Retained while your account is active
- Videos: Stored until you delete them or close your account
- Messages: Retained according to our data retention policy
- Deleted Accounts: Personal data is deleted within 30 days of account closure, except where required by law
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Objection: Object to processing of your personal data
- Restriction: Request restriction of data processing
- Data Portability: Receive your data in a structured format
To exercise these rights, contact us at surest.sky@gmail.com
7. Children's Privacy
Our service is intended for individuals aged 16 and above. We do not knowingly collect information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new policy on this page
- Sending an email notification
- In-app notification
Your continued use of the service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
- Email: surest.sky@gmail.com
- Support: Technical Support