Technical Support
We're here to help you get the most out of DriveViewer.
App Installation & Setup
System Requirements
- iOS 14.0 or later
- Android 8.0 (API level 26) or later
- Stable internet connection for video uploads
- Camera and microphone permissions
Installing the App
- Download DriveViewer from the App Store (iOS) or Google Play Store (Android)
- Open the app and grant necessary permissions (camera, microphone, storage)
- Sign up with your email address or log in if you already have an account
- Complete your profile information
Video Recording Issues
Camera Not Working
- Check if camera permissions are granted in your device settings
- Close other apps that may be using the camera
- Restart the app and try again
- Ensure your device has sufficient storage space
Video Upload Failures
- Check your internet connection (Wi-Fi recommended for large videos)
- Ensure you're logged in with a valid account
- Videos must be in MP4 or MOV format
- Maximum file size: 500MB per video
- If the issue persists, try restarting the upload from the Uploads section
Account & Login
Forgot Password
- Tap "Forgot Password" on the login screen
- Enter your registered email address
- Check your email for password reset instructions
- Create a new password and log in
Changing Your Role
DriveViewer supports two user roles: Student and Coach. To switch between roles:
- Go to Settings from the main menu
- Tap on your current role display
- Select the role you want to switch to
Booking & Appointments
Scheduling a Lesson
- Navigate to the Calendar tab
- Select your preferred date and time slot
- Choose your coach (if applicable)
- Confirm your booking
- You'll receive a notification when the coach confirms
Cancellation Policy
- Students must cancel at least 2 hours before the lesson start time
- Coaches can cancel anytime (please be considerate)
- Credits will be refunded upon cancellation
Messages & Notifications
Not Receiving Notifications
- Check if notifications are enabled in your device settings
- Ensure the app has permission to send notifications
- Check that Do Not Disturb mode is off
Privacy & Security
Your data security is our top priority. For detailed information about how we protect your data, please see our Privacy Policy.
Still Need Help?
If you couldn't find a solution to your problem, please contact our support team:
Email: surest.sky@gmail.com
Response Time: We typically respond within 24–48 hours on business days.
Reporting Bugs
Found a bug or have a suggestion? We'd love to hear from you!
Please include the following information when reporting an issue:
- Your device model and OS version
- App version (found in Settings)
- Steps to reproduce the issue
- Screenshots or error messages (if applicable)